Cancellation and refund policy.
Last updated 7 October 2026
Donations to Maitri Manthan Sansthan are voluntary and are put to work quickly, so we do not normally refund them. We do refund a donation made in error, as set out below.
When we refund
We refund a donation in full in any of these cases:
- You were charged twice
- The same donation went through more than once.
- The amount was wrong
- You entered a different amount from the one you meant to give.
- The payment was not yours
- Someone used your card, account or UPI ID without your permission.
- A technical error
- Money left your account but the donation did not go through.
- It came from a foreign source
- We accept donations only from Indian sources, so we return any other.
How to ask for a refund
Email namaste@maitrimanthan.org within 7 days of your donation, with the subject "Refund request". Include your name, the amount, the date, and the payment ID or UPI reference from your confirmation.
We reply within 3 working days. If we approve the refund, we start it within 7 working days. The money goes back to the account, card or UPI ID you paid from. Your bank may take a further 5 to 7 working days to show it.
If we have already issued a receipt for the donation, we cancel it.
Cancelling a monthly donation
You can cancel a monthly donation at any time. Email us with the subject "Cancel monthly donation", or cancel the mandate in your UPI app or with your bank. We stop collecting from the next due date.
Cancelling stops future payments. It does not refund payments already made, except in the cases listed above.
Failed payments
If money leaves your account but the donation fails, Razorpay or your bank returns it automatically, usually within 5 to 7 working days. If it has not arrived by then, write to us and we will follow it up.
Contact us
For any question about a donation, a refund or these policies, write to us or call us.
Maitri Manthan Sansthan, New Navratan, Udaipur, Rajasthan, India, 313001